Terms and Conditions – MyCater.in

Effective Date: July 25th, 2025
Owner Contact: +91 96636 92810

Email = admin@mycater.in

Welcome to MyCater.in – an online catering service platform that allows customers to place direct orders for customized catering services for their events and occasions.

By accessing or using this website, you agree to the following terms:

1. Acceptance of Terms

By using our services or placing an order, you agree to be legally bound by these Terms and Conditions. Please discontinue use if you do not accept them.

2. Nature of Service

MyCater.in enables users to browse menus, customize their catering requirements, and place orders directly for catering services. The service includes order processing, scheduling, and coordination for the delivery of food.

3. Orders & Payments

• All orders must be placed in advance through our website or via customer service.

• Payments are to be made online through secure payment gateways.

• Orders are confirmed only after successful payment and availability validation.

4. Cancellations & Refunds

Refer to our separate Refund and Return Policy below.

5. Customer Responsibilities

• Ensure accurate information while placing orders including contact details and delivery/event address.

• Be available for coordination and delivery acceptance.

• Avoid misuse of the platform or impersonation.

6. Limitation of Liability

MyCater.in is not liable for delays or performance issues due to unforeseeable circumstances such as force majeure, traffic, weather, etc.

7. Governing Law

These terms are governed by the laws of India, and disputes will be subject to the jurisdiction of the courts in Bangalore, Karnataka.

? 2. Privacy Policy – MyCater.in

Effective Date: July 25th, 2025
Owner Contact: +91 96636 92810

MyCater.in respects your privacy. This policy outlines how your data is collected, stored, and used.

1. Information We Collect

• Full name, phone number, email address

• Event and delivery address

• Payment details

• Order history and preferences

2. Purpose of Data Collection

• To confirm and fulfill catering orders

• To communicate offers, updates, or transaction details

• To improve customer service and experience

3. Data Sharing

Your data is never sold. Limited data may be shared with catering teams solely for delivery and service coordination.

4. Data Protection

We use encrypted protocols and secure systems. However, we are not liable for breaches beyond our reasonable control.

5. Cookies

The website may use cookies for analytics and smoother user experience.

6. Your Rights

You may review, update, or delete your data anytime by contacting us at +91 96636 92810.

? 3. Return and Refund Policy – MyCater.in

Effective Date: July 25th, 2025
Owner Contact: +91 96636 92810

We strive for the highest service quality. In the event of dissatisfaction, here is our clear and fair refund policy:

1. Eligibility for Refund

Refunds may be processed if:

• The order is cancelled by MyCater.in

• There is a service failure (food not delivered or not matching confirmed order)

• A valid complaint is raised within 3 days of the event date

2. Requesting a Refund

To request a refund:

• Call or WhatsApp us at +91 96636 92810

• Share your order ID, reason for refund, and supporting evidence (photos, receipts, etc.)

3. Processing Time

• Once verified, refunds will be processed within 7–10 business days

• Refunds will be issued via the original mode of payment

4. Non-Refundable Circumstances

• Customer unavailable at time of delivery

• Orders cancelled too close to delivery time

• Incorrect or incomplete delivery details provided by customer